Job Description
As an Affordable Housing Support Specialist, you will play a crucial role in ensuring the success of our customers, particularly those in affordable housing. You will be the go-to person for assisting with product inquiries, comments, and concerns specific to affordable housing needs. Your role will include helping customers navigate compliance requirements and resolve any challenges they may face. Additionally, you'll collaborate with the sales team to demonstrate our affordable housing product to prospective clients, highlighting its key features and benefits.
You will also contribute to the seamless onboarding of new clients in the affordable housing sector, ensuring a smooth transition and addressing their unique needs. As you work closely with the product team, your insights and feedback will drive improvements to our product, helping it evolve to meet the ever-changing needs of our clients. Success in this role will also involve meeting department goals and objectives that contribute to the overall growth and scale of the company, all while delivering exceptional, responsive support.
To thrive in this role, you should be:
A skilled communicator who builds trust with customers
Highly organized and detail-oriented
A self-starter who takes initiative and drives results
A passionate problem solver who goes the extra mile for those you support
Key Responsibilities:
Build and maintain strong relationships with customers and key stakeholders, acting as the primary point of contact for affordable housing-related inquiries.
Provide exceptional customer support through phone, email, and tutorials, addressing questions and troubleshooting issues.
Partner with the Sales team to demonstrate the affordable housing product to prospective clients, emphasizing its value and features.
Assist with the onboarding of new clients in the affordable housing sector, ensuring a smooth and compliant implementation process.
Work with the Product team to gather feedback from customers, suggest improvements, and escalate unresolved issues for timely resolution.
Create and update helpful materials, documentation, and resources to optimize customer success and internal knowledge sharing.
Educate customers on how to navigate the product and leverage its features, providing alternative solutions when necessary.
Serve as the voice of the customer, relaying feedback to internal teams to drive continuous product and process improvements.
Collaborate with cross-functional teams to support overall company growth, remaining adaptable to assist in various Customer Success roles and initiatives as needed.
What We're Looking For:
5+ years of experience in affordable housing, including hands-on property management experience
A Bachelor's degree or equivalent experience is preferred
Strong multitasking abilities with a patient, resilient approach to complex challenges
Ability to effectively present information to diverse audiences and maintain composure under pressure
Familiarity with help desk software and remote support tools
Excellent communication, problem-solving, and time management skills
Proactive, results-driven with a collaborative mindset and team-oriented approach
Travel Requirements:
Occasional travel (10-20%) may be required for customer training, events, or in-person strategc meetings.
Employment Type: Full-Time
Salary: $ 80,000.00 160,000.00 Per Year
Job Tags
Full time, Remote job,