Job Description

We have partnered with a growing manufacturing company who is looking for an experienced Call Center Manager. This is a customer-focused organization dedicated to delivering exceptional service and support. We are looking for an experienced Call Center Manager to lead a team of 20+ employees, drive operational excellence, and foster a high-performing and engaged work environment.

Call Center Manager Responsibilities

• Oversee the daily operations of the call center, ensuring efficiency and productivity
• Lead, coach, and mentor a team of 20+ call center agents to achieve performance goals
• Develop and implement strategies to improve customer service, call quality, and resolution times
• Monitor KPIs, analyze data, and generate reports to assess team performance and identify areas for improvement
• Implement best practices and process improvements to enhance operational effectiveness
• Handle escalated customer concerns and ensure swift and satisfactory resolutions
• Collaborate with leadership to develop training programs and career development opportunities for employees
• Maintain compliance with company policies, industry regulations, and customer service standards

Call Center Manager Requirements:

• 5+ years of experience managing a call center team of 20+ employees
• Strong leadership, mentoring, and team-building skills
• Excellent communication and interpersonal skills
• Proven ability to drive operational efficiency and improve performance metrics
• Experience in developing training programs and career development plans
• Ability to work in a fast-paced, customer-centric environment
• 5 years of proficiency in call center software and CRM systems

If you are a results-driven leader with a passion for customer service and team development, we would love to hear from you. Apply today!

Thank you,

Ashly Wheatland
Project Manager
LaSalle Network

Job Tags

Permanent employment,

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