POSITION SUMMARY :
Provides front line customer support for Boston Medical Center and affiliated organizations employees. Responds to incoming calls, emails, and in person requests for assistance with all IT-related issues. Triages calls by identifying, classifying, and prioritizing incidents and requests. Resolves issues as appropriate, and engages other teams as necessary. Has good judgment. Owns customer relationship through resolution of incident. Thoroughly documents all actions in ticketing system. Has frequent interactions with all levels of personnel, therefore has impeccable customer service skills.
Position: Client Service Analyst-Help Desk
Department: Service Desk
Schedule: Full Time
JOB REQUIREMENTS
EDUCATION:
Associates' Degree (or 2 years equivalent combination of formal education and/or related experience) required. Degree in Computer Science, Engineering, or related discipline preferred.
EXPERIENCE:
At least one year of experience in IT support, with technical proficiency in a broad range of software and hardware. Medical environment a plus.
KNOWLEDGE AND SKILLS:
Equal Opportunity Employer/Disabled/Veterans
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