Job Description

Overview

Since 1979, Insight for Living Ministries has been committed to excellence in teaching the study and application of God’s Word. Chuck Swindoll and his wife, Cynthia, began the ministry by broadcasting Chuck’s Bible-teaching program, Insight for Living, on 18 stations. Today, the program airs on over 2,000 stations, can be streamed through various online channels, and can be heard in 70 countries and eight languages. We also produce quality Bible-study resources, have a dynamic online presence, provide pastoral counseling, and actively walk alongside listeners through life’s challenges. As a ministry, we’re committed to Vision 195 , our strategic mission to pursue Jesus’ Great Commission by extending God’s grace and making disciples in all 195 countries and their 6,875 heart languages.

In addition to our international headquarters in Frisco, TX, we currently have ministry offices in 10 countries, where our pastors translate resources, train church leaders to use Chuck’s Searching the Scriptures Bible-study methods, serve their communities, and pursue Vision 195 in their languages. When you join the Insight for Living Ministries family, you’ll become a part of a talented group of men and women uniquely gifted and called to help people around the world live with the lifechanging power of God’s Word.

Position Summary

The Coffee Shop barista provides outstanding customer experiences through serving specialty coffee and food while building and fostering customer relationships. Performing duties in an effective and efficient manner, the barista maintains the highest standards of quality and excellence in all functions. A proactive self-starter, this individual takes full ownership of all Coffee Shop duties while promoting and supporting the mission of Insight for Living Ministries (IFLM). 

Core Job Functions

Coffee Preparation and Delivery (25%)

• Prepares and delivers drinks to order and according to specialty coffee standards
• Encourages a healthy, productive, and customer-oriented environment
• Upholds Coffee Shop best practices related to customer experiences, daily operations, health and safety, inventory, and merchandising
• Maintains effective documentation of all relevant items related to daily operations, inventory, expiration dates, waste, and maintenance/repair
• Receives and checks inventory upon delivery
• Stocks all products each day and informs lead barista and/or manager regarding inventory needs

Customer Interactions (20%)

• Welcomes and acknowledges all customers cheerfully
• Regulates and expresses emotions appropriately (Ephesians 4:26)
• Interacts with customers in a healthy, positive manner (Romans 12:18)
• Interacts intentionally with customers in friendly, engaging, and professional ways
• Builds rapport quickly and easily through meaningful connections and showing interest
• Carefully listens for accurate understanding of others’ needs (James 1:19)

Cleaning (20%)   

• Demonstrates commitment and willingness to serve customers and staff by cleaning (John 13:14–15)
• Follows all cleaning schedules and checklists
• Cleans all items thoroughly and meticulously
• Uses appropriate cleaning tools and materials
• Always upholds highest standards of cleanliness

Professionalism (5%)   

• Communicates professionally
• Adheres to IFLM and Coffee Shop policies and procedures
• Maintains consistent and reliable attendance
• Manages stress and attitude in a professional manner
• Produces expected work levels consistently

Technical Skills (10%)   

• Understands barista techniques effectively to ensure delivery of superior-tasting coffee and drinks delivered in a timely fashion
• Uses job-related technology effectively (point-of-sale, etc.)
• Ensures completion of tasks, processes, and procedures without error and within required timeframes

Customer Experience Philosophy (5%)   

• Adheres to Coffee Shop “Customer Experience Philosophy”
• Anticipates and fulfills needs appropriately
• Exercises empowerment, balancing customer and organizational needs
• Exercises sound judgment and decisive action

Professional Development (5%)

• Commits to the challenges of growth and development per the “Professional Development Plan”
• Pursues designated knowledge and/or experience with a positive attitude
• Completes assigned tasks with excellence and in a timely manner

Team Member Contribution (10%)

• Models IFLM’s core values through daily conduct
• Exerts initiative and drive to improve departmental and organizational operations
• Owns problems, creates solutions, and maintains personal accountability for results

Position Specifications

Job Qualifications

• One or more years prior barista experience desired
• Strong customer service orientation and demeanor
• Self-starter, driven to excel in all tasks
• Highly relational and works well with people at all levels
• Effectively balances building relationships with completing tasks
• Meticulous and thorough in completing all responsibilities
• Completes tasks within specified timelines
• Strong work ethic with ability to take direction
• Communicates clearly, succinctly, and effectively with others
• Proactive in identifying and fulfilling Coffee Shop-related needs
• Exceptional observation skills regarding cleanliness needs
• Growth mind-set and a positive attitude
• Adheres to a set task schedule, yet able to adjust when needed
• Capable of standing for prolonged periods of time
• Ability to efficiently use point-of-sale systems and databases

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The barista position is part-time; all positions will include some weekend and holiday work. Specific scheduling for this open position includes Tuesday and Wednesday afternoon/evening availability.

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