Job Description

Are you a customer-centric B2B SaaS expert with a passion for the hospitality industry?

We're seeking a talented Customer Success Manager to join our dynamic team. This remote role offers the flexibility to work from anywhere in Florida, Tennessee, or Arizona, while traveling 10-30% to meet with clients in person.

What You'll Do:

Champion Client Success: Manage a portfolio of high-value accounts, ensuring their long-term satisfaction and growth.
Onboard Seamlessly: Guide new clients through the onboarding process, ensuring a smooth transition.
Drive Growth: Identify upsell and cross-sell opportunities to maximize revenue.
Prevent Churn: Build strong relationships with clients and proactively address any issues.
Collaborate Effectively: Work closely with sales, support, and product teams to deliver exceptional customer experiences.
Travel Strategically: Meet with clients in person to strengthen relationships and provide strategic guidance.
Analyze and Optimize: Track key metrics and use data to improve customer satisfaction and retention.
What You'll Need:

3-8 years of experience in customer success, account management, or a related field.
2+ years of experience in B2B SaaS, specifically in the hospitality industry (PMS/Hospitality SaaS).
A passion for technology and a deep understanding of the hospitality industry's operational challenges.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical skills.
A willingness to travel 10-30% of the time.
Why Join Us?

Remote Work Flexibility: Enjoy the freedom of working from home.
Competitive Compensation: Receive a competitive salary and benefits package.
Career Growth: Opportunities to advance your career within a growing company.
Impactful Work: Directly contribute to the success of our clients and the company.
Employment Type: Full-Time
Salary: $ 74,273.00 Per Year

Job Tags

Full time, Work from home,

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