Job Description

Description

A regionally accredited, private, non-profit career university provides educational programs at the undergraduate and graduate levels for a diverse student body. The main campus is in Fort Lauderdale, with campuses located throughout the State of Florida and internationally. Through quality teaching, the institution is committed to providing all students with opportunities to develop the knowledge, understanding, and skills necessary for successful employment.

Committed to a students-first philosophy, the university prepares graduates for careers in business, criminal justice, health care, technology, hospitality, education, and career-focused general studies. Inherent in its mission is service to the community, which includes community partnerships, involvement with various constituencies, and continuing education programs.

The Graduate School is seeking a Front Desk Receptionist to join the growing Graduate Admissions team! Graduate School programs include more than 45 online and hybrid Certificate, Master's, and Doctoral Degrees.

Primary Job Functions:

• Serve as the primary receptionist and customer service representative for Graduate School in answering telephones and facilitating warm call transfers to the appropriate department or staff member.
• Notate telephone and in-person messages, forward them to appropriate recipients, and update CRM/SIS as applicable.
• Greet all visitors, in person and/or virtually, in a cordial and professional manner.
• Maintain a comfortable, organized workspace.
• Interact with other departments on campus as the job warrants.
• Compile and upload admission documents into school systems as applicable.
• Assist the ADOA(s) and DOA with inquiry assignment based on existing workflow processes.
• Work closely with admission counselors and program coordinators to support the processing and enrollment of prospective graduate students throughout the admissions lifecycle, from inquiry to the start of classes.
• Perform other duties and responsibilities as assigned.

Qualifications:

• High school diploma/GED required, preferably an associate degree.
• 1-2 years of related experience and/or training, or an equivalent combination of education and experience.
• Experience with CRM/SIS/LMS systems is a plus.
• Must have customer service and fast-paced switchboard experience.
• Ability to work a flexible schedule, including nights and weekends.
• Organized, able to multitask, and maintain a positive attitude.

Skills Required:

• Advanced Time Management
• Advanced Organizational Skills
• Advanced Microsoft 365
• Advanced Computer Skills
• Novice Communication Skills

Behaviors Required:

• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out tasks with precision
• Dedicated: Devoted to tasks with loyalty and integrity

Motivations Required:

• Ability to Make an Impact: Inspired to contribute to the success of a project or the organization

Preferred:

• Job Security: Inspired to perform well with the knowledge that your job is safe

Education Required:

• High School or equivalent

Preferred:

• Associate degree or higher

Experience Required:

• 1-2 years of customer service or fast-paced switchboard operations

The institution prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and expression, genetic information, veteran status, or any other status protected by applicable law.

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