Job Description

BOUT US:

At Zachry Hotels, we are passionate about hospitality and excellent customer service . Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job

BENEFITS:

• Company paid short-term and long-term disability.
• Medical, dental and vision insurance
• Fidelity 401K retirement plan with employer matching up to 6% of contribution
• Hilton Hotel Travel Discount Program
• Paid Time Off (PTO)
• Free Meal
• Free annual VIA bus pass
• Incentive Bonus
• Referral Bonus Incentive Program
• Team Member Assistance Program

JOB PURPOSE:

From arrival to departure the Valet Driver will oversee our guests experience by providing courteous and professional service during their entire stay. The Valet Driver welcomes all guests and opens/closes all vehicle doors during guest arrival/departure, provide advice, directions, luggage assistance for arriving/departing guests in a friendly, courteous manner to and from their accommodations. Valet Driver will be responsible for parking and retrieving all valet vehicles with a sense of urgency and safety to ensure the drive is accessible at all times in order to create a quick arrival/departure guest experience.

ESSENTIAL FUNCTIONS:

• Greeting guests immediately with a warm hospitable smile and welcome using a clear and courteous speaking voice; retrieve guest items from cars, buses, vans and carts. Grasps, lifts, carries and/or loads luggage and packages onto a bell cart to transport items inside the hotel.
• Responds immediately to customer inquiries regarding hotel features, services and assistance. Provide clear and understandable direction to hotel facilities, restaurants, and lounges and nearby attractions from the valet podium.
• Responsible to cover duties of doorpost, key coordinator or driver response to customer/hotel needs.
• Cleans, sanitizes, and polishes bell carts along with other equipment in the department. Maintain a clean front drive area.
• Clearly communicates guest parking procedures, applicable cost to arriving guest, valet retrieval procedures and issue the proper valet ticket for hotel guest.
• Performs valet services which include; issuing and completing valet ticket, performing valet vehicle damage survey, and utilizing the full use of valet parking technology.
• Performs inventory on valet cars and adjust key boards to reflect current vehicles in garages.
• Initiates request to taxi cab companies upon request by phone or curbside.
• Answers phones and provides information as needed.
• Assist Guest Services as needed based on business demands. Navigates bell cart through public areas, guest room corridors, and to elevators.
• Other duties as assigned by Supervisor or Management.

REQUIREMENTS:

• Valid Texas Driver’s License.

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