AtCooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short DescriptionStrong emphasis on customer service including telephone etiquette and working well in front of patients in a busy waiting area. Ability to make a positive first impression and demonstrate Coopers core values and service standards consistently.
Facilitate patient access to infusion and schedule coordination. Collaborates with management to keep informed on scheduling and escalates barriers in scheduling.
Handle multiple patient needs such as check in, phones and lab registration and keeping patients informed, or- check out and scheduling next infusion appointment, phones --and working on inbox of infusion scheduling needs.
This position must acquire skills to provide accurate patient scheduling inconsideration of numerous factors. This includes acquired knowledge of times needed for drug regimens.
Must be knowledgeable of medical terminology, medical insurance, professional billing requirements, and must possess excellent communication skills both verbal and written.
Ability to problem solve when challenged with schedule capacity to accommodate patient needs. Considers un-linking appointments or modifies appointments in clinic in order to accommodate physician schedule in conjunction for chemo visit.
Develop ability to know what request or questions need to go to a RN, provider or manager. Offers recommendations to improve process and service.
Collaborate closely with Nursing to ensure schedule requests and provider request consider department and patient needs.
Must be skilled in use of computers and applications.
Must have the ability to be organized and self-directed.
Experience Required1 year of appointment scheduling, insurance verification or registration experience in a hospital or physician office required. Medical Terminology preferred.
Must be proficient in Flow cast registration, pre-certifications, authorizations, referrals.
Excellent customer service skills with strong interpersonal skills and phone etiquette are required
Education RequirementsHigh School Diploma or Equivalent required. College degree preferred.
Special RequirementsComputer IDX training program to include Registration, Scheduling, E-Commerce, and FSC Knowledge of Epic messaging.
Requirement:All new employees must be trained in appointment scheduling and Patient Registration and successfully pass all IDX training requirements within their probationary period.
IDX Training includes: MCA Models, Registration, Basic Management and Eligibilities requirements. Will learn Epic front end when implemented.
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