Job Description

Introduction

IT Quality Assurance (QA) Analyst Needed!

Come and join a team of technology professionals in a challenging and rewarding position as an IT QA Analyst (IS Systems Development Services Specialist). This is an excellent opportunity to join a team that promotes strong collaboration and provides opportunities for personal growth and professional challenge.

As an IT QA Analyst, you will help drive technology changes to enhance productivity, simplify IT and increase cyber security at the Wisconsin Department of Revenue (DOR); Division of Technology Services (DTS) and for the benefit of Wisconsin taxpayers.


Do not wait for the next opportunity to apply. We have an experienced and dedicated team with limited openings. We are looking for people that love to help others and learn something new every day.

Want to learn more about the position and what it is like to work for the Division of Technology Services in the Department of Revenue?


Join our Position Discussion Virtual Event

We have a lot to cover so the events will start promptly, don’t be late! You will learn about the role, how you could make an impact, and what a typical workday day is like. You will have an opportunity to interact with the team and ask questions related to the position. We look forward to meeting you!

Tuesday, January 14, 4:00 p.m. CST – Click here to join


Audio Only: 1-608-571-2209; Phone Conference ID: 751 502 410#

Remote/Telework up to 60%. Note: During probation telework may gradually increase to 60% (i.e. working remotely three (3) days per week, and reporting to the 2135 Rimrock Road, Madison WI building, two (2) days per week) within 9 months (of 12-month probation period) based on performance and workload needs.

Following the 12-month probation, remote/telework would continue at 60%, requiring that you report to the Madison office building, two (2) days per week. Please note there is no option for 100% remote/telework, this is NOT negotiable.

About Us


The Wisconsin Department of Revenue's (DOR) mission is to strengthen Wisconsin through fair tax and lottery administration, while educating and serving the public, our customers, and communities. As the Division of Technology Services (DTS), we directly contribute to the agency's mission by providing strategic business value through the use of technology. DTS was featured in Government Technology magazine about the major impact the technology transformation made for the state of Wisconsin.

We strive to be the premier agency in providing innovative, accessible resources, with exceptional customer service built on a foundation of trust inclusivity and creativity. Our team values integrity, knowledge, innovation, empathy, inclusivity, and security.

See what team members have to say about working for DTS:

While working at DOR, you’ll enjoy impactful and fulfilling work, along with:

• Generous Paid Time Off (3 weeks of vacation, 9 holidays, 4.5 personal holidays, and ample accrued sick time that rolls over each year.)
• Retirement Benefits (participation in one of the nation’s top pension programs!)
• Excellent Health Benefits
  • Low-cost health, vision, and dental insurance options
  • Free wellness opportunities (health coaching and a confidential employee assistance program)
• Healthy Work Environment
  • Work/life balance, business casual office atmosphere, and remote work options
  • Learning and professional growth opportunities
  • Inclusive culture committed to equity and inclusion for all employees
• Additional benefits (life insurance, income continuation insurance, commuter benefits, and additional retirement savings programs). You may also qualify for Public Service Loan Forgiveness.

Learn more about the State of Wisconsin’s amazing benefits package here, and also by visiting Wisconsin’s Total Rewards Calculator!

Your Role


As a QA Analyst, you will help achieve the agency goal of enabling DOR to operate efficiently and effectively. Your QA skills will help manage the division’s QA emphasis, in order to provide high quality technical solutions. Your QA tasks will include:

• Ensure department IT quality assurance (QA) practices, processes, and procedures are well-conceived so that the Division of Technology Services (DTS) implements high quality systems that support the work of DOR.
• Develop and execute test cases/scripts, reviewing and analyzing system specifications, working with the development team in performing QA analysis, and striving to continually learn and understand latest software testing methodologies and tools.
• Making the department’s testing efforts more efficient through the use of an automated testing tool (i.e., Selenium).

You might be a good fit if…

• You possess excellent communication, interpersonal, and customer service skills.
• You possess working knowledge of tools, methods, and concepts of quality assurance.
• You have technical writing skills.
• You have excellent data collection and analysis skills.

Position Summary

The register created from this recruitment may be used to fill future vacancies in the next six months within DOR.

Here is a copy of the position description .

Salary Information

Salary for this IS Systems Development Services Specialist (Quality Assurance Analyst) position (schedule-range 07-33) is $71,053 to $90,480 annually ($34.16 to $43.50 hourly), depending on qualifications, plus excellent benefits. Current state employees pay will be based on the provisions in the Compensation Plan. A twelve-month probationary period is required.

Job Details

The Department of Revenue will conduct criminal background, tax compliance checks and fingerprint checks on candidates prior to offer of hire. Interview results may be reused in accordance with the State of WI interview reuse policy.


Applicants must be eligible to work in the United States. The Department of Revenue does not sponsor work or student visas, either at time of hire or at any later time. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

Qualifications

Be sure to clearly address each of the qualifications below in your both your letter of qualifications and resume.

Minimum-qualified candidates will have experience in each of the following:

1. Quality improvement/management principles and techniques.

2. Developing software testing plans and conducting software testing.

3. Conducting quality assurance reviews (e.g., reviewing documents for accuracy, completeness, compliance with applicable policies/procedures, etc.).

4. Using performance management and/or quality improvement tools (e.g., Six Sigma, Total Quality Management, cause and effect diagram, flow charting, root cause analysis, Pareto charts, Results Based Accountability, etc.).

Well-qualified candidates will have experience in one (1) or more of the following (in addition to the minimum qualifications).

1. Writing SQL.

2. Conducting IT QA processes utilizing two or more automated software testing tools; OR utilized Selenium.

3. Leading a team in quality improvement process projects.

4. Providing technical assistance and/or training on the use of performance management or quality improvement tools.

5. Collecting and/or analyzing data to evaluate program effectiveness (e.g., conducting trend analysis, developing reports based on collected data, evaluating results, recommending improvements etc.)

How To Apply

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application. You will be able to save your application as many times as needed and make edits up until the point you submit your application. Please note that once you submit your application, you will not be able to make any updates to the application or any materials submitted.


You will be required to attach your current resume and letter of qualifications in a Word or PDF compatible format. Each document should be limited to 4 pages. Pages beyond 4 may be disregarded by the rating panel. Your resume and letter of qualifications are reviewed to determine your qualifications as they relate to the job qualifications listed. To create your letter of qualifications, it is recommended that you copy the bulleted points listed in the "qualifications" section into a Word document and then address each bullet point with your specific qualifications.


Here are instructions on developing your resume and letter of qualifications and what should be included in these materials. Ensure your documents have clearly described your specific role, what you did, your level of responsibility (e.g., worked independently, etc.) scope, duration, and specific nature of your duties. Make sure you provide one or more specific examples that clearly describe your experience doing the qualifications we defined that clearly demonstrated your level of expertise. If you are vague about your specific role or don't describe examples, you may not get credit for that experience. Failure to submit all required materials will result in an incomplete application and ineligibility for this position. Application materials will not be accepted if received in an incompatible format, an email, as a hard copy or a fax.


Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process.


Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or reinstatement) should complete the online application process by the stated deadline.


Questions can be directed to Linda Weber at Linda.Weber@wisconsin.gov.


The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Deadline to Apply

The application deadline is 11:59 pm CST on January 22, 2025.

Job Tags

Remote job, Hourly pay, Holiday work, Permanent employment, Full time, Casual work, Trial period, Work visa, 2 days per week, 3 days per week,

Similar Jobs