Job Description

Account Resolution Assistant

REPORTS TO: Billing Manager

QUALIFICATIONS:

• High School Graduate or equivalent; or currently enrolled in high school
• Current Pharmacy Technician Licensure preferred
• Course in Medical Terminology helpful
• Knowledge of Microsoft Applications (Outlook, Word, Excel)
• Excellent communication skills both written and verbal
• Professionalism with all interactions both internally/externally
• Problem solving skills
• Strong attention to detail

RESPONSIBILITIES:

• All States – daily PDC/ADMINS/FORMAL notices
• All applicable states – prepare, notate, and update coding for accounts going to collections
• Mail out statements to patients when an address has been updated upon request.
• Return mail
• Process payments that come in through mail
• Process payments that come in via email
• Patient account address updates sent in via lock box (addresses, PPA)
• E-view file exact file review, validate and update as required
• Returned checks processing
• Back up to phones as required
• Customer agreements scan into ECM and update accounts as applicable
• Inventory on envelopes
• Mail pick up
• ACH payments follow up with customer to obtain current information as required
• Load CC/ACH for new/current accounts as required
• Other duties as required by supervisor

PHYSICAL REQUIREMENTS:

Physically able to sit, talk, hear for extended periods throughout the work day; stand, walk, push/pull, and reach on a regular to seldom basis. Repetitive hand motions on a frequent basis including fingering, grasping and handling. Ability to read handwritten and typed documents on paper and/or on computer screens. Ability to lift or carry objects weighing up to 20 lbs

“Be here. Be you.”
For more than 30 years, Marquis Companies and Consonus Healthcare have been serving seniors and welcoming staff of all backgrounds, skills, and perspectives. The Marquis family of companies offer a rich heritage of embracing differences and honoring individuality. We’ve continued to grow in our appreciation of diversity in the workplace. We know it builds strength, drives innovation, and brings valuable new perspectives and energy.
We’re committed to making our workforce an even greater reflection of the people and communities we serve, and we are honored our employees have chosen to work at Marquis and Consonus. Everything we do as a company is driven by our mission to help those we serve, and each other, live the best rest of our lives.
That means you being you – without apology or compromise. We value your every uniqueness and continue to curate, nurture, and sustain an inclusive culture. It’s the foundation of who we are and the evolution of our collective future.

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