General Summary
This position will work in a call center environment answering incoming calls from external and internal customers while maintaining a high level of customer service skills. Candidate will demonstrate their ability to meet/exceed any SRC KPI's. Candidate will be required to Mentor new hires both during and after training as well as assist SRC Supervisor when needed.
Duties and Responsibilities
Receive customer requests for service in a professional manner, obtaining detailed information in order to efficiently dispatch and schedule service calls.
Accurately enter service request information in our SEDU/Genesys system while the customer is on the phone.
Provide a lead role among the Service Coordinators and new hire candidates. Mentoring new hires during and after training as needed.
Participate in Operational meetings providing insight on areas requiring improvement. Evaluate current processes and recommend possible enhancements to ensure more timely and efficient customer service.
Alert management of potential problems resulting from customer or field complaints and work to resolve any customer at risk issues.
Responsible as needed for Elite line training, Mandatory PO weekly report, Temp account daily report.
Additional duties as assigned.
Mininum Qualifications/Skills
3- 5 years customer service experience
Minimum 2 years SRC experience
Ability to multi-task working in a fast paced environment
Excellent written and communication skills
Use of SEDU/Oracle field cloud systems preferred
High School Diploma or equivalent required
...We are hiring for an RN to join our Hospice Team in Santa Barbara. This is a PRN (As Needed) position to cover On-Call and Weekends.Pay Rate is $81 per/routine and $141 per/eval visits.Assisted offers great and rewarding career opportunities making a difference...
...Job Title: Web Content Developer (US Citizens only) Location: Remote We are currently seeking candidates who meet the following qualification Education and Experience: ~ As per the RFP no explicit educational background is required. The Web Content...
...additional carpet cleaning aftercare instructions for customers. Carpet Cleaning Technician Requirements ~No high school diploma or GED needed ~ Valid drivers License a plus but not required as we provide company vehicles with licensed company drivers.~ Must...
...Hospitality House, Alaska's leading adolescent residential treatment program, is looking for a full-time Administrative/Human Resource Assistant . We are seeking an emotionally healthy, dependable and multifaceted individual with:~ Professional telephone manners...
Job Title: Sr Design Verification Engineer (CPU Core) Full-time + Benefits + Bonuses Work Status: US Citizen / US Permanent Resident Location: Remote ( anywhere in US) Job Overview: We are seeking a talented and motivated engineer to advance hardware verification...