Job Description

CANDIDATE SKILLS AND QUALIFICATIONS

• Experience with ITSM and ITIL governance processes. Required 8 Years
• Ability to think and act both strategically and tactically and know when to apply each type of action. Required 8 Years
• Very strong communication skills: oral written presentation and facilitation. Required 8 Years
• Technical understanding with ability to translate into business concepts. Required 8 Years
• IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices. Required 8 Years
• Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels. Required 8 Years
• The ability to bring together and work with a team of people with varied backgrounds business analysts technical experts process owners to articulate and remedy service level issues. Required 8 Years
• A good understanding of IT Outsourcing and Managed Services. Required 8 Years
• Statistical numerical and analytical principles and processes. Required 8 Years
• Innovative thinking with service quality and its improvement within limits of costs and business direction. Required 8 Years
• Adhere to Project Management best practices Required 8 Years
• Experience with ITSM service tools ServiceNow and Remedy. Required 8 Years
• Proficient in the use of Remedy On Demand Preferred 5 Years
• IT Service Management certification ITIL V3 or V4 Preferred 4 Years
• PMP Certification Preferred 4 Years
• Business Process Engineering Preferred 4 Years
• Technical Writing/Formal documentation skills Preferred 4 Years
• Experience with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS. Preferred 4 Years
• Training experience Preferred 3 Years
• Experience with ServiceNow security operations. Experience with DevOps tools (Jira Gitlab etc.) Preferred 1 Years

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