Terms and Conditions

Last updated: 12 November 2026

These terms apply to every quote we give and every system we supply and install. Please read them before you accept a quote. If anything is unclear, call us on 1800 38 50 38 and we will talk it through before you commit.

1. Who you are dealing with

1.1 Our details

Legal entity	Urban Environmental Revolution Australia Pty Ltd
Trading as	Crown Solar
NSW electrical contractor licence	378172C
Address for notices	3B/4 Louise Avenue, Ingleburn NSW 2565
Phone	1800 38 50 38
Email — general enquiries	info@crownsolar.com.au
Email — cancellations and support	admin@crownsolar.com.au
Email — formal complaints	complain@crownsolar.com.au
Email — privacy requests	policy@crownsolar.com.au

In these terms, we, us and Crown Solar mean the entity above. You means the person or business named on the quote.

1.2 New Energy Tech Consumer Code

We are an Approved Seller under the New Energy Tech Consumer Code. Where these terms and the Code differ, the Code prevails.

2. These terms and your agreement

Your agreement with us is made up of the quote we give you, any written variation we both agree to, and these terms. If the quote and these terms conflict, the quote wins for that point.

Nothing in these terms excludes, restricts or modifies any right you have under the Australian Consumer Law or, for residential building work in New South Wales, the Home Building Act 1989. Section 13 sets out those rights.

3. Quotes and orders

A quote is open for 7 days from the date we issue it, unless a current promotion states a different period, in which case the promotion’s period applies.

A quote is an estimate based on what we can see at the time, including the information you give us, the photographs or site survey we rely on, and the rebates available on that date. If what we find on site differs materially from that, we will tell you before we start and give you a written variation to accept or decline.

Your order is placed when you accept the quote in writing and pay the deposit. We are not committed until we confirm the order back to you.

4. Price and payment

4.1 What the price includes

The quoted price includes the equipment listed in the quote, installation, commissioning and the grid connection application, unless the quote says otherwise. It is shown after any rebate or certificate assignment set out in the quote. If you are not eligible for a rebate you were quoted on, or the rebate changes before installation, we will tell you in writing and you may cancel without penalty.

4.2 Deposit

We take a deposit of 10% of the price when you accept the quote. We will not ask for more than 10% before installation.

4.3 The balance

4.4 How you can pay

Electronic funds transfer, card, cheque or cash. Card payments may carry a surcharge, which we will tell you about before you pay it and which will not exceed our cost of accepting that card.

4.5 If payment is late

If the balance is not paid within the period in clause 4.3, we may charge interest on the overdue amount and recover reasonable costs of collection. We will contact you before we do either.

4.6 Indicative prices in our catalogue, website and social channels

We set those prices from what comparable systems actually sold for during 2026, taken at or above the typical job rather than the cheapest one. We review the figures every three months. The prices published as at the date of these terms are based on jobs completed up to November 2026.

An indicative price is shown before any rebate. Where your property is eligible, the small-scale technology certificate (STC) discount and the federal battery discount are applied when we quote, and they usually bring the price down. Eligibility depends on your property, your installation and the scheme rules at the time of install, so we confirm it at the site assessment rather than assuming it. Clause 9 sets out how assignment works.

Unless the listing says otherwise, an indicative package price includes system design for your property, supply of the equipment described, installation by installers accredited by Solar Accreditation Australia (SAA), the mounting described for the roof type shown, connection to a compliant existing switchboard, the grid connection application, the manufacturer warranties on the equipment supplied and our workmanship warranty under clause 12.1.

It does not include a switchboard or meter upgrade, a single-phase to three-phase upgrade, roof types other than the one named or any roof repair or structural work, scaffolding or other access equipment, cable trenching beyond 10 metres, asbestos identification or removal, rectification of existing wiring, earthing or solar equipment, or network operator charges outside the standard connection application. We identify anything of that kind at the site assessment and set it out in your quote before any work is booked.

Equipment models are subject to availability. If a listed component is unavailable we will offer an equivalent or better alternative and confirm it in writing before install. Published prices may change without notice; the price that applies to you is the one in your written quote. Nothing in this clause limits your rights under the Australian Consumer Law, which clause 13 sets out.

5. Your cooling-off period

You have 10 business days to change your mind, starting on the business day after you receive a copy of the signed agreement. Tell us in writing within that period and we will cancel the order and refund your deposit in full.

Where your agreement followed an approach you did not ask for — including a call or visit from one of our agents — this cooling-off period is a right you have under the Australian Consumer Law. In that case we will not take any payment from you, supply anything or begin installation until the 10 business days have passed. To cancel, write to us at admin@crownsolar.com.au or at the postal address in clause 1.1, saying that you are cancelling and giving your name and the installation address. You do not have to give a reason.

We book your installation date after your cooling-off period ends.

6. Cancelling or changing after cooling-off

If you cancel after the cooling-off period has ended, we will refund your deposit less any of the following that we have actually incurred or committed to, and only where the quote set it out and you agreed to it before the order:

• the network connection application fee;
• an administration fee;
• any other fee stated in the quote.

We will show you what we have deducted and why. If the amount we have incurred is less than the deposit, you get the difference back. We do not keep a deposit as a penalty.

If you want to change the system, the location or the date, tell us as early as you can. Changes are made by written variation and may alter the price and the installation date.

7. Installation and timing

We aim to install within 3 to 4 weeks of your order being placed and the deposit paid. Your date is booked once your cooling-off period ends, and depends on network approval, equipment availability, weather and safe site access.

If installation has not happened within 60 days of your order, and the delay is not caused by something you have done or failed to do, either of us may end the agreement in writing. If that happens we refund everything you have paid, in full.

We will tell you in writing if we expect to miss the target, and why.

8. Getting your site ready

So that we can install safely and on the day booked, you agree to:

• give us safe and clear access to the roof, switchboard, meter and inverter location;
• tell us about anything on site that affects safety, including asbestos, fragile roofing, unsafe wiring or an unstable roof structure;
• get any consent we need from an owner, body corporate, landlord or neighbour;
• keep pets and children away from the work area.

If we arrive and cannot work safely or cannot get access, we may need to rebook. Where that happens through no fault of ours, we may charge a reasonable call-out fee, which we will tell you about before we charge it.

If we find asbestos or an unsafe switchboard or roof structure, we will stop, tell you, and give you a written variation. We do not carry out asbestos removal.

9. Rebates, certificates and finance

Where your price is reduced by assigning small-scale technology certificates or a government rebate to us, you agree to sign the paperwork that assignment needs. If you are later found not to be eligible, or you do not sign, the rebate amount becomes payable by you.

We do not provide credit and we are not your finance provider. If you pay using finance arranged through a third party, your agreement with that provider is separate from this one.

10. Grid connection and metering

Your system cannot export to the grid until your network operator approves the connection and, where needed, your electricity retailer reconfigures or replaces your meter. Those steps are controlled by the network and your retailer, not by us. We lodge the application and follow it up, but we cannot commit to their timeframes.

Your feed-in tariff is set by your electricity retailer. We do not set it and we cannot guarantee it.

11. Our people, subcontractors and insurance

11.1 Agents and subcontractors

Some of our sales are made through third-party agents, and some of our installations are carried out by subcontracted teams. We are responsible for what an agent tells you about Crown Solar, and for the work of every subcontractor we engage, in the same way as if we had said it or done it ourselves. All installation and electrical work is carried out by licensed electricians and accredited installers.

11.2 Insurance

We hold public liability insurance and workers compensation insurance. We will give you a certificate of currency for either on request.

12. Warranties

12.1 Our workmanship

We warrant our electrical installation work for 10 years from the date of installation. That covers the work we perform: the wiring, mounting and racking installation, electrical connections and commissioning.

12.2 Equipment

Panels, inverters, batteries, chargers and other equipment carry the manufacturer’s own warranty, not ours. Those warranties are given by the manufacturer and are honoured by the manufacturer. We will help you make a claim and will manage the claim with the manufacturer where we can.

12.3 What your quote tells you

Your quote sets out the make, model and warranty period for each item we supply. Check it before you accept, and keep it — it is the record of what you were promised.

12.4 Making a warranty claim

Contact us on 1800 38 50 38 or at admin@crownsolar.com.au. We will acknowledge your claim within 2 business days. Tell us what the fault is, when it started and give us your installation address and invoice number if you have them.

12.5 What the workmanship warranty does not cover

• damage from storm, flood, fire, lightning, vermin or anything else outside our control;
• work done on the system by someone else;
• equipment failure, which is covered by clause 12.2;
• cleaning, and normal wear;
• faults caused by the building rather than the installation.

13. Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing on this page reduces those rights, and nothing in these terms should be read as trying to.

14. Complaints

Tell us and we will fix it. Call 1800 38 50 38 or email complain@crownsolar.com.au.

• Within 2 business days we will acknowledge your complaint.
• Within 25 business days we will give you a final written response setting out what we found and what we will do.

If you are not satisfied with our response, you can take the matter to your state or territory consumer affairs or fair trading body, or to the dispute resolution process under the New Energy Tech Consumer Code.

15. Refunds

Where a refund is due under these terms, we will pay it within 10 business days of the refund being agreed, to the account you paid from unless you tell us otherwise in writing.

16. Privacy

We handle your personal information in line with our Privacy Policy. To see, correct or delete the information we hold about you, email policy@crownsolar.com.au.

17. Notices

Formal notices to us — a cancellation, a termination under the cooling-off provisions, or a notice ending the agreement for delay — must be in writing and sent to admin@crownsolar.com.au or to 3B/4 Louise Avenue, Ingleburn NSW 2565. Notices to you go to the email address or postal address on your quote.

18. Governing law

These terms are governed by the law of the state or territory where the installation address is located, and both of us submit to the courts of that place.

19. Changes to these terms

We may update these terms. The version that applies to you is the one published on the day you accept your quote, and we will give you a copy with your quote. Changes do not affect an order already placed.

20. General

If a clause is found to be unenforceable, the rest of these terms continue to apply. A delay by us in enforcing a term is not a waiver of it. You may not transfer your agreement to someone else without our written consent, which we will not unreasonably withhold.